Submit a request

Member ID(optional)

What category of online retailer is this related to?(optional)

What promotion was this related to?(optional)

Date the claim was initially submitted (if known) (optional)

Please note that claims can take approximately 12-16 weeks and we are not able to chase prior to this.

Which betting partner is this related to?(optional)

What type of points are you missing?(optional)

Number of points expected(optional)

Please note that some retailers will initially track at zero points and uplift once validated. Please visit the retailer’s page on your account for the T&Cs.

Date of purchase(optional)

Retailer Name(optional)

Retailer Name(optional)

This is the retailer you clicked through to from your Rewards account

Insurance Provider (optional)

Examples include Admiral, Petplan

Order Number(optional)

Policy reference number(optional)

Total Policy Price(optional)

Travel category(optional)

Details of other travel category(optional)

Location(optional)

If you are submitting a claim for airport parking please include the parking package. Examples include London Gatwick, Meet & Greet etc.

What type of insurance did you purchase?(optional)

Policyholder Name(optional)

Policyholder Email Address(optional)

Policyholder Postcode(optional)

Description of items purchased(optional)

Examples include shirt, shorts, accessories

What date did you create your betting account?(optional)

It can take up to 14 working days for the points to be added to your account.

How many points were you expecting?(optional)

Start Date (optional)

For travel, this is your departure date / pickup date / entry date.

End Date (optional)

For travel, this is your return date / drop-off date / exit date

Did you use a discount code or voucher?(optional)

Please provide details of the discount code or voucher used(optional)

What date/timescale are you missing points for?(optional)